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Written by Stephen D. Colton

The New Controller:
The Two Faces of Process Improvement

Cost management wisdom written by Stephen D. Colton The new controller must understand that process improvement plays a critical role in managing the organization during both an economic downturn and the subsequent recovery and boom. During an economic downturn, organizations traditionally focus their process improvement efforts on reducing the consumption of resources (i.e., reducing costs). During economic recovery and boom, organizations also use process improvement to manage the needed expansion of process capacity. download the full article (pdf)




Determining the True Cost of Low Income Customers

Cost management wisdom written by Stephen D. Colton One would think that the prospects of price competition within the electric utility industry would thrill low income customers and their advocates. One would think that the expected reductions in electric prices would make energy bills more affordable than ever for this customer segment. Upon reflection, however, many observers have concluded that deregulation and the resulting price competition might be a double-edged sword for this group. download the full article (pdf)




Alternatives to Guess Work

Cost management wisdom written by Stephen D. Colton It's the end of August. Second quarter actuals are available. The end of the year is in sight. It's time.

Things have sure changed since your original budget was prepared. Sales volume is way over your prediction. Some costs are also over budget. Others are far below what you projected. It's time.

At this time of year, managers and owners of small and mid-sized companies need a revised estimate of their expense budget to make sound business decisions in the second half of the year. One way to improve your budget projections for the second half is to fine-tune how you use expense history to project future expenditures. download the full article (pdf)




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Articles in Journals and Magazines

The New Controller:
Cost- The Two Faces of Process Improvement
Colton, Stephen D. and Lenhardt, Peter M. , Journal of Cost Management, May/June 2003, v17 n3.  PDF

The New Controller:
Cost- From Awareness to Insight
Colton, Stephen D. and Lenhardt, Peter M. , Journal of Cost Management, May/June 2002, v16 n3.  PDF

The Changing Role of the Controller
Colton, Stephen D., Journal of Cost Management,November/December 2001, v15 n6. HTML  PDF

The New Controller:
Dilbert's Database
Colton, Stephen D. and Lenhardt, Peter M. , Journal of Cost Management, September/October 2001, v15 n5.  PDF

The New Controller:
The Process of Cost Management
Colton, Stephen D. and Lenhardt, Peter M. , Journal of Cost Management, May/June 2001, v15 n3.  PDF

Dispelling Two Myths of Modern Cost Management
Colton, Stephen D. and Lenhardt, Peter M. , Journal of Cost Management, September/October 2000, v14 n5.  PDF

Challenging Entrance and Transfer Fees in Mobile Home Park Rentals
Colton, Roger D. and Colton, Stephen D., Clearinghouse Review 33, no. 3-4 (July-August, 1999): 180-189.  PDF

Evaluating Hospital Mergers
Colton, Roger D. and Colton, Stephen D., Health Affairs 17, no. 5 (September/October1998): 260-261.  PDF

Budgeting for Profit
Colton, Stephen D., Minnesota Business & Opportunities, January 1996, 26.  PDF

Alternatives to Guess Work
Colton, Stephen D. Minnesota Business & Opportunities, November 1995, 28.  PDF

The ABC's of Understanding Costs
Colton, Stephen D., Minnesota Business & Opportunities, September 1995, 26.  PDF

Controlling Labor Costs
Colton, Stephen D., Minnesota Business & Opportunities, July 1995, 26.  PDF

Invited Papers & Final Reports  Top

Using Activity-Based Management for Nonprofits: A Case Study of Homeless Shelters and Controlling Exposure to Occupational Hazards.
Colton, Roger D. and Colton, Stephen D. Proceedings- 27th Annual Conference of the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA), Seattle, Washington, November 1998.  PDF (abstract)

The Occupational Control of Tuberculosis in Homeless Shelters
Colton, Roger D. and Colton, Stephen D. Prepared for the U.S. Occupational Safety and Health Administration, August 1998.  PDF

Economic Restructuring and the Functional Integration of Rural Communities
Colton, Roger D., and Colton, Stephen D. Prepared for the National Low Income Energy Consortium (NLIEC) Annual Conference in New Orleans, June 1998.  PDF

Determining the True Cost of Low Income Customers
Colton, Stephen D. Prepared for Fisher, Sheehan & Colton under contract to Houston Power & Light, Boston, Massachusetts, March 1997.  PDF

A Model for Assessing the Interaction of Price and Customer Service Changes in Electric Utility Merger Proposals
Colton, Stephen D. Prepared for Fisher, Sheehan & Colton, Boston, Massachusetts, September 1996.  PDF

Management Control of Accounts Receivables in Electric Utilities
Colton, Stephen D. Presented at the Symposium on Credit and Collections in Competitive Utility Industries in Cambridge, Massachusetts, November 1995 by Fisher, Sheehan & Colton.  PDF

White Papers and Other Publications  Top

Design & Implement a Budget Planning & Reporting Process.
Colton, Stephen D. and Lenhardt, Peter M. Plymouth, Minnesota, 1999.  PDF

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