Accounting Insights provides economic and management insights to clients through special studies. Study projects have been done for organizations in both the public and private sector and typically include one or more or the following components:
- A document search and literature review.
- A search for “best practices.”
- Documentation and measurement of existing (as-is) program activities and outputs. An assessment of program efficiency.
- Measurement of program outcomes. An evaluation of program effectiveness.
- Recommendations for improving both process efficiency and program outcomes.
Special study projects take on many different names (e.g., needs assessment, program evaluation, operational analysis) but the common thread is the need for an organization to evaluate, understand and improve its processes and outcomes.
A business process is a set of coordinated tasks and activities, conducted by both people and equipment, that will lead to accomplishing a specific organizational goal. Business process management is a systematic approach to improving those processes.
An outcome is a description of the intended result, effect, or consequence that will occur from carrying out a program or activity. It is the end result that is sought (examples: in the private sector, financial profitability; in the public sector, cleaner air or reduced incidence of disease). It is important to distinguish between program services (i.e., program activities and their outputs) and program outcomes.